CLAIMS:

To report a claim, follow these 3 general steps:
- STEP 1: In case of an emergency call 24/7 Emergency Assistance Center as soon as possible. Failure to do that can decrease your insurance benefit.
- STEP 2: Report your claim within 30 days by completing a claim form.
- STEP 3: Send all original bills within 90 days from the day of emergency (don't forget to make your own copies).

MANULIFE
Emergency Assistance:1-888-881-8010 toll free Canada & USA; 519-945-8346 collect call
Claim Assistance: 1-888-881-8013 toll free Canada/U.S or 519-945-9246
For Online Claim Submission visit manulife.acmtravel.ca
Mail all original documents to:
Manulife Financial Travel Insurance
c/o Active Care Management
P.O. Box 1237 Stn. A
Windsor, ON, N9A 6P8 

21st CENTURY SaveAway Travel Insurance
Emergency Assistance: 1-800-785-2113 toll free Canada and USA; 416-977-2598 collect call.
Claim Assistance: 1-866-228-6386 toll free Canada & USA.
For Online Claim Submission visit manulife.acmtravel.ca
Mail all original documents to:
21st Century Visitors Claims
c/o Manulife Financial
P.O. Box 4262, Stn. A
Toronto, ON, M5W 5T4

21st CENTURY Medicare International Travel Insurance
Emergency Assistance: 1-855-478-3484 toll free Canada and USA; 519-251-7851 collect call.
Claim Assistance: 1-855-429-7437or 519-251-1589
For Online Claim Submission visit manulife.acmtravel.ca
Mail all original documents to:
Medicare International Travel Insurance
c/o Active Care Management
P.O. Box 1237, Stn. A
Windsor, ON, N9A 6P8

Allianz Global Assistance
Emergency Assistance: 1-800-995-1662 toll free Canada & USA; 416-340-0049 collect call
800-842-08420 or 00-800-842-08420 Toll Free Worldwide
Claim Assistance: 1-800-869-6747 toll free or 416-340-8809 collect call
For Online Claim Submission visit www.allianzassistanceclaims.ca
Mail all original documents to:
Allianz Global Assistance Claims Department
P.O. Box 277
Waterloo, ON N2J 4A4 
Allianz Expatriate Claim Form PDF
Allianz Travel Insurance Claim Form PDF

TuGo
Emergency Assistance: 1-800-663-0399 toll free Canada & USA; 604-278-4108 collect call
001-800-514-9976 toll free from Mexico; 800-663-00399 toll free worldwide
Claim Assistance: 1-800-663-0399 toll free Canada & USA; 604-278-4108 collect call
001-800-514-9976 toll free from Mexico; 800-663-00399 toll free worldwide
For Online Claim Submission visit www.tugo.com/claims
Mail all original documents to:
Claims at TuGo
10th Floor, 6081 No. 3 Road
Richmond, BC Canada V6Y 2B2

BLUE CROSS
Emergency Assistance: 1-800-361-6068 toll free Canada & USA; 514-286-8411 collect call
Claim Assistance:1-800-387-2538 for Quebec; 1-800-557-3907 for Ontario and Atlantic region
 

GMS
Emergency Assistance: 1-800-459-6604 toll free Canada & USA; 905-762-5196 collect call
Claim Assistance::1-800-459-6604 toll free Canada/U.S or 905-762-5196 collect call
For Online Claim Submission visit www.gms.ca/emergency-medical-claims
Mail all original documents to:
Allianz Global Assistance 
P.O. Box 277
Waterloo, ON N2J 4A4 
GMS Claim Form PDF

Destination Travel Group
Emergency Assistance Canadian Travellers: 1-833-886-1068 toll free Canada & USA; 519-945-1068 collect call
Emergency Assistance International Students: 1-833-886-1070 toll free Canada & USA; 519-945-1070 collect call
For Online Claim Submission visit manulife.acmtravel.ca
Mail all original documents to:
Active Care Management
PO Box 1237, Station A
Windsor, ON, N9A 6P8 

RSA
Emergency Assistance: 1-800-715-8833 toll free Canada & USA; 819-566-8839 Collect Call
Claim Assistance: 1-800-336-9224 toll free Canada & USA;819-566-8698 collect call
Mail all original documents to:
Global Excel Management Inc.
73 Queen Street
Sherbrooke, Quebec
J1M 0C9
RSA Travel Insurance Claim Form ALBERTA PDF
RSA Travel Insurance Claim Form BRITISH COLUMBIA PDF
RSA Travel Insurance Claim Form MANITOBA PDF
RSA Travel Insurance Claim Form ONTARIO age 15 and over PDF
RSA Travel Insurance Claim Form ONTARIO (Minors) age 15 and under PDF
RSA Travel Insurance Claim Form QUEBEC PDF
RSA Travel Insurance Claim Form SASKATCHEWAN PDF
RSA Travel Insurance Claim Form NOVA SCOTIA, NEW BRUNSWICK, NEWFOUND LAND AND LABRADOR, PRICE EDWARD ISLAND, YUKON, NORTHWEST TERRITORIES, NUNAVUT PDF

COMPLAINTS AND COMMENTS:

Consult our complaints and comments management policy