CLAIMS:

To report a claim, follow these 3 general steps:
- STEP 1: In case of an emergency call 24/7 Emergency Assistance Center as soon as possible. Failure to do that can decrease your insurance benefit.
- STEP 2: Report your claim within 30 days by completing a claim form.
- STEP 3: Send all original bills within 90 days from the day of emergency (don't forget to make your own copies).

MANULIFE
Emergency Assistance:1-888-881-8010 toll free Canada & USA; 519-945-8346 collect call
Claim Assistance: 1-888-881-8013 toll free Canada/U.S or 519-945-9246
For Online Claim Submission visit manulife.acmtravel.ca
Mail all original documents to:
Manulife Financial Travel Insurance
c/o Active Care Management
P.O. Box 1237 Stn. A
Windsor, ON, N9A 6P8 

21st CENTURY SaveAway Travel Insurance
Emergency Assistance: 1-800-785-2113 toll free Canada and USA; 416-977-2598 collect call.
Claim Assistance: 1-866-228-6386 toll free Canada & USA.
For Online Claim Submission visit manulife.acmtravel.ca
Mail all original documents to:
21st Century Visitors Claims
c/o Manulife Financial
P.O. Box 4262, Stn. A
Toronto, ON, M5W 5T4

21st CENTURY Medicare International Travel Insurance
Emergency Assistance: 1-855-478-3484 toll free Canada and USA; 519-251-7851 collect call.
Claim Assistance: 1-855-429-7437or 519-251-1589
For Online Claim Submission visit manulife.acmtravel.ca
Mail all original documents to:
Medicare International Travel Insurance
c/o Active Care Management
P.O. Box 1237, Stn. A
Windsor, ON, N9A 6P8

Allianz Global Assistance
Emergency Assistance: 1-800-995-1662 toll free Canada & USA; 416-340-0049 collect call
800-842-08420 or 00-800-842-08420 Toll Free Worldwide
Claim Assistance: 1-800-869-6747 toll free or 416-340-8809 collect call
For Online Claim Submission visit www.allianzassistanceclaims.ca
Mail all original documents to:
Allianz Global Assistance Claims Department
P.O. Box 277
Waterloo, ON N2J 4A4 
Allianz Expatriate Claim Form PDF
Allianz Travel Insurance Claim Form PDF

TuGo
Emergency Assistance: 1-800-663-0399 toll free Canada & USA; 604-278-4108 collect call
001-800-514-9976 toll free from Mexico; 800-663-00399 toll free worldwide
Claim Assistance: 1-800-663-0399 toll free Canada & USA; 604-278-4108 collect call
001-800-514-9976 toll free from Mexico; 800-663-00399 toll free worldwide
For Online Claim Submission visit www.tugo.com/claims
Mail all original documents to:
Claims at TuGo
10th Floor, 6081 No. 3 Road
Richmond, BC Canada V6Y 2B2

BLUE CROSS
Emergency Assistance: 1-800-361-6068 toll free Canada & USA; 514-286-8411 collect call
Claim Assistance:1-800-387-2538 for Quebec; 1-800-557-3907 for Ontario and Atlantic region
 

GMS
Emergency Assistance: 1-800-459-6604 toll free Canada & USA; 905-762-5196 collect call
Claim Assistance::1-800-459-6604 toll free Canada/U.S or 905-762-5196 collect call
For Online Claim Submission visit www.gms.ca/emergency-medical-claims
Mail all original documents to:
Allianz Global Assistance 
P.O. Box 277
Waterloo, ON N2J 4A4 
GMS Claim Form PDF

Destination Travel Group
Emergency Assistance Canadian Travellers: 1-833-886-1068 toll free Canada & USA; 519-945-1068 collect call
Emergency Assistance International Students: 1-833-886-1070 toll free Canada & USA; 519-945-1070 collect call
For Online Claim Submission visit manulife.acmtravel.ca
Mail all original documents to:
Active Care Management
PO Box 1237, Station A
Windsor, ON, N9A 6P8 

COMPLAINTS AND COMMENTS:

Consult our complaints and comments management policy