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Sunday, August 20th, 2017

Customer Service Representative (CSR)


Easy Links Financial Inc. is a team of professionals as licensed insurance brokers, software developers and administrative staff.  The combination of business knowledge and technical skills helps us implement the latest technology to serve our clients.

Easy Links Financial Inc. is an online insurance brokerage committed to secure a market place for health insurance products and services for Canadian Travellers, Visitors to Canada, Students, Workers and new Immigrants to Canada.

We work with all major insurance companies in North America to offer 24/7 one-stop source for information, quotes and purchase of travel medical insurance for individuals and groups.

We are committed to excellent customer service.

This position requires exceptional ability to communicate and work with a wide variety of customers.  We are looking for someone with an appreciation and respect for the diversity of all individuals in the workplace.


The CSR will be responsible for answering the phone and written correspondence to clients and brokers.  The right candidate will have a professional ‘can-do’ attitude, a strong work ethic, and internet savvy.  They must enjoy their work, have their pleasant smile heard over the phone, be great with details and have high comfort zone-receiving calls from clients.

Main responsibilities:

  • Conduct various administrative functions as required including the review of incoming e-mails, answering telephone calls.
  • Produce letters, e-mails, lists or other documents intended for the clients and ensure the quality of the written language, as well as the presentation of the documents.
  • Maintain current knowledge of client’s accounts by reviewing daily activity online and on applicable reports.
  • Maintain client’s files (using Outlook).
  • Ensure client’s accurate and timely completion of all necessary documentation and forward to appropriate contact address.
  • Preparing mailings.
  • Excellent typing skills.
  • Carry out other related tasks, as requested by supervisor.


  • College Diploma in administration.
  • At least two years of relevant experience in a similar position.
  • Completion of the Accident and Sickness license preferred or willing to work toward obtaining in the future.
  • Strong communication skills in English, written and spoken (French is an asset).
  • Good organizational skills and ability to work in a fast-paced environment.
  • Good working knowledge of Microsoft Outlook, Excel in a Windows environment.
  • Exceptional attention to detail and the ability to work without any supervision.
  • Previous insurance industry experience is preferred.
  • Ability to receive direction from multiple individuals.
  • Ability to deal with varying personalities of internal and external clients.

Other skills, abilities, requirements and working conditions:

  • Must be flexible to work different schedules, weekends, evenings and holidays based on business needs.
  • Confidentiality is an absolute must for this position.
  • High degree of self-motivation.
  • Ability to work under pressure in a demanding environment.

Job Category: Sales/Administrative Support

Job Type: Full Time, Permanent

Pay type: Salary + Bonus

Work Schedule: Monday – Friday (Some Saturday and Sundays)

Work Hours/Week: 40

Work Environment: Office

Address: 1400-251 Consumers Road, Toronto, ON, M2J 4R3

Interested? Email your cover letter and resume to: 

Thank you for your interest. All submissions will be assessed; however, only suitable candidates will be contacted.


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